We are available Monday through Friday from 7am until 4pm EST. During the evening and weekend hours you may leave us a voicemail or email us, and we will get back to you once we return to the office the next business day.
How can I contact Smartliner?
Our office hours are Monday through Friday, however you can reach us anytime by calling +13478152177 or emailing us at [email protected]. Please ensure you have your order number available at the time of your contact. If we are unavailable at the time of your contact, we will be sure to get back in touch with you the same or next business day during office hours. Our average response time is within 24 business hours, however during holiday times it may be slightly longer due to higher volumes.
What is the company’s address?
Our warehouse address, for shipping and returns, is 25-11 41st Ave, Long Island City, NY 11101. Please note, this is only our warehouse location and is not a storefront or retail location. We do not take orders, returns or customer visits by walk in or appointment.
Product Information
The retention clip/button broke on my liner, do you sell these?
We do not sell these, however, if you contact our customer service team by phone or email with your order number and the part number on the underside of the liner they’re missing from we can mail some out for no charge under your warranty.
What materials are the liners made of?
The liners are made of a rubber and plastic blend (LDPE- Low Density Semi-Flexible Polyethylene). The rubber allows flexibility, whereas the plastic provides the rigidness needed to help the liners maintain their shape and the raised lip edge.
Shipping Information
How much is shipping?
We offer free shipping with FedEx to the contiguous 48 states.
How soon will my order ship?
Our shipping times are Monday through Friday with the last processing time for shipments being at 2pm EST. All orders placed before this time will ship out the same business day. Orders placed after 2pm EST, on weekends or holidays* will ship out the next business day. (*Observed Holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Year’s Day.)
How long will it take for my order to arrive?
Our warehouse is located in central Florida and shipments going to addresses within the contiguous 48 states, the average transit time is 1-7 business days.
Do you ship outside of the contiguous United States?
Unfortunately, we do not ship internationally and only allow shipping within the Contiguous United States
Returns & Exchanges Information
How long do I have to return my order?
We offer a 30 day new and unused return policy for all items sold from our website and authorized sellers. The 30 day timeframe starts from the date of delivery.
How can I start my return/ exchange?
You may contact us by phone, email or through the Returns Center on our website. If you ordered through Amazon or eBay, we would suggest starting your return through the order history page.
Who pays for return shipping?
Return shipping is at the expense of the customer for all returns not attributed to mis-shipment. We do offer discounted return labels which can be requested by phone or email to our customer service team.
