We offer free shipping with FedEx to the contiguous 48 states.
Our shipping times are Monday through Friday with the last processing time for shipments being at 2pm EST. All orders placed before this time will ship out the same business day. Orders placed after 2pm EST, on weekends or holidays* will ship out the next business day. (*Observed Holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Year’s Day.)
Our warehouse is located in central Florida and shipments going to addresses within the contiguous 48 states, the average transit time is 1-7 business days.
Unfortunately, we do not ship internationally and only allow shipping within the Contiguous United States
Please contact us within 48 hours after delivery with the best phone number to reach you so we can open an investigation with FedEx to review the delivery drivers’ route for that delivery date. Additionally, they will request we advise you to check around the home, with family in the home, neighbors who may have taken it in for you or the front office if you live in an apartment building. Please Note: We do not refund for lost packages, and a replacement of your original order will be sent to the same address on file and require a direct signature for re-delivery.
If you purchased multiple sets, or a set of interior liners with a cargo liner, your item likely shipped as a multi-piece shipment. When tracking your shipment on FedEx, it will tell you how many pieces are in your shipment and the associated tracking numbers to each of those packages. Additionally, you may check on your shipping label to see if it shows “1 of 2”, “2 of 4”, “3 of 3”, etc. If you are unable to locate this information, please feel free to contact us here with your name and order number so we can look into this further for you.
If your item was received damaged, please reach out with us within 48hrs of delivery with pictures of the product received so we can file a claim. We do not refund for damaged products; however, a replacement may be reshipped pending claim outcome.
If you are missing a piece of your shipment, please contact us within 48hrs of delivery in order for us to file a Missing Items Request with our Customer Service team. Please Note: If you purchased a bundle which included multiple sets or cargo liners, please check your shipping labels to see if it may be part of a multi-piece shipment. The label will indicate 1 of 2, 2 of 2, etc. The second number will indicate how many boxes are in your shipment.
